Weekend Clinical Coordinator

Department: Clinical
Reports To: Christine Ogden, Senior Director of Operations


The Natick Walpole VNA is committed to a traditional, yet innovative approach of providing highly skilled compassionate home health care to the communities it serves. The NWVNA continually strives to be responsive to patient and community needs, to promote healthy lifestyles, and facilitate independence and resourcefulness to enable people to remain in their own homes, thereby enhancing their quality of life.

Job Summary

NWVNA is looking for a Weekend Clinical Coordinator, reporting to Christine Ogden, Senior Director of Operations.


· Provides oversight of all patient care services and personnel.

· Supports the organization’s mission, vision, and values.

· Promotes superior customer service to internal and external clients, customers, patients, and staff.

· Ensures coordinated care of new and existing patients.

· Performs joint visits with clinicians, or delegates to an appropriate colleague as needed for a skill/complication.

· Schedules staff Saturday, Sunday, Monday, and as needed.

· Make welcome calls to new patients.

· Ensures fair and consistent workloads for all clinicians and home health aides relative to caseloads, productivity, and geography.

· Collaborates with QAPI leaders to assist in educating clinicians as well as hold them accountable to policies, procedures, and best practices.

· Collaborates with QAPI team to help ensure orders are approved by the responsible physician.

· Participates in the agency wide QAPI program.

· Swiftly communicates adverse events, complaints, or other untoward issues to the Senior Director of Operations.

· Operationalizes agency goals within the scope of the role.

· Participates and may lead task forces, as requested.

· Promotes compliance with all federal and state regulations.

· Manages special programs as needed.

· Identifies, and resolves, when possible, issues impacting clinical care and service.

· Continually assesses staffing needs for their respective team.

· Manages telephone triaging and customer services as needed.

· Acts as a helpful resource to clinicians.

· Provides direct patient care, if needed.

· Works in conjunction with the Clinical Manager

· Works as part of the intake process.

· Additional duties, as assigned.


· A licensed physical therapist, speech-language pathologist, occupational therapist, or registered nurse in Massachusetts. RN, or PT, preferred

· Master’s Degree in a clinical field or MBA, preferred.

· Proficient knowledge of home health care eligibility, services, and reimbursement guidelines.

· Three years’ experience in Home Health Care required.

· Valid driver’s license


· Possesses vision and values in line with NWVNA mission and values statements.

· Plans and manages time effectively and productively.

· Exceptional communications skills: verbal, nonverbal, and written.

· Working knowledge of computer /office products and ability to quickly learn our home care software package and tools.

· Working knowledge of OASIS documentation.

· Demonstrated ability to effectively lead a team of diverse individuals.

Work Environment:

· Ability to work independently in the home care setting.

· Must demonstrate ability to work in a team-oriented environment.

Physical Requirements:

Must be able to:

Lift up to 20lbs

Push/pull up to 50 lbs.